Shipping Policy
At Styled by Susan, we aim to provide customers with a clear and dependable delivery process. The information below explains where we ship, how orders are processed, and what customers can expect regarding shipping timelines.
1. Shipping Availability
At this time, Styled by Susan only delivers orders within the United States.
Orders placed from outside the United States cannot currently be processed.
2. Delivery Address
Orders are shipped to the delivery address entered during checkout.
Customers are responsible for ensuring that the shipping information provided is accurate and complete. Incorrect or incomplete address details may result in delivery delays or returned shipments.
3. Order Processing
After an order has been placed, it will be prepared and processed within 1 to 3 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or holidays will be processed on the next available working day.
4. Shipping Duration
Once the order has been processed and dispatched from our logistics center, the estimated shipping time to the United States is typically:
8 to 12 business days
(Monday–Friday)
Delivery times may vary depending on several factors, including:
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Seasonal demand
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Transportation capacity or logistics limitations
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Customs clearance procedures
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Public holidays
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High order volumes during sales or promotional periods
5. Estimated Total Delivery Time
The total delivery timeframe consists of two stages:
Order processing: 1–3 business days
Shipping time: 8–12 business days
This results in an estimated total delivery time of approximately 9–15 business days from the date of purchase.
Please note that these timeframes are estimates and may occasionally vary due to external factors beyond our control.
Our logistics partners actively monitor shipments to ensure smooth delivery.
6. Shipping Costs
All orders placed with Styled by Susan include free shipping.
Customers are not charged additional shipping or handling fees.
7. Secure Payment Methods
We offer multiple secure payment options that are protected through SSL encryption, including:
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Visa
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Mastercard
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American Express
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UnionPay
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Bancontact
All payments are processed through trusted payment providers to ensure safe transactions.
8. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking link.
You can use this link to monitor the progress of your shipment at any time.
Please note that tracking updates may take 3–8 business days to appear after the package has left the warehouse, depending on the shipping carrier.
9. Failed Deliveries or Incorrect Addresses
If a package cannot be delivered due to an incorrect or incomplete address provided during checkout:
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The shipment may be returned to our logistics partner
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Our support team will contact you to resolve the issue
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We will work with you to arrange redelivery or another appropriate solution
To avoid delays, please carefully verify your delivery information before completing your order.
10. Delivery Confirmation
When the shipping carrier marks a package as delivered, the shipment is considered successfully completed.
If you cannot locate your package after it has been marked as delivered, our support team will assist you in contacting the carrier and investigating the situation.
11. Customer Support
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If you have questions about your order or shipping status, our customer support team is available to help.
📧 Email: info@styledbysusan.com
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)
Our team typically responds within 12–24 hours on business days.
12. Company Information
Shop name: Styled by Susan
Company name: Astryxa Solutions LLC
Company Registration Number : 41-4466597
Email: info@styledbysusan.com
Tel: +1 (307) 396-4997
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)
Business address: 2106 House Avenue, Suite 550 Cheyenne, Wyoming 82001, United States.